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Terms & Conditions

These are the legal terms and conditions under which we supply the products listed on our website www.shella.lk. Please read these terms and conditions carefully before ordering any products from our site. Using our site indicates that you accept these terms and conditions regardless of whether or not you choose to register with us.

GENERAL CONSIDERATIONS AND SCOPE

  • Shella, maintaining the internet portal www.shella.lk, is an online fashion store
  • The offerings on this site are only directed at end users of legal age
  • These terms and conditions are applicable for all contracts that members enter into via our website as well as all for general business relationships between Shella and its customers.
  • We work on all days except statutory holidays.

USE OF www.shella.lk

  • By registering with us as a customer, you will be asked to provide accurate personal data (full name, email address, phone number, etc.)
  • Upon completion of the registration process, you will receive a confirmation email and facilitate access to our online service.
  • In the password protected area you can access your recently shipped and/or completed orders. In this area you can also change, administer and save your own data and potential subscriptions of newsletters.

PRICES AND PAYMENT

  • The prices listed on the website at the time of order/purchase are final
  • These prices are the final price (inclusive of taxes) are displayed in the shopping cart page
  • We accept credit cards (Visa, MasterCard and American Express cards), debit cards, KOKO, Mintpay and COD.
  • Invoices for online payments will be generated immediately after the receipt of the order.

VOUCHERS

  • Sriyani Dress Point offers vouchers valued at LKR 500, LKR 1000, LKR 2000 and LKR 5000
  • Vouchers can be redeemed in our website (www.shella.lk).
  • Vouchers are non-transferable.

DELIVERY AND RETURNS

  • Delivery will only be made to the delivery address provided by you, and this address cannot be changed after dispatch
  • All orders will be delivered within 2 - 3 working days under normal circumstances - subject to change basis pandemic situations and other unavoidable circumstances.
  • For more information on our Delivery and Return policies, please check the respective tabs on our website.

 

SERVICE AND COMPLAINTS

The satisfaction of our customers is our primary goal and we strive to address all queries, concerns and feedback as quickly as possible. For assistance, please contact us on connect@shella.lk or +94 70 2 729 729.

 

DATA SECURITY

As part of your registration as a customer of Shella, you will be asked to provide personal data which will be treated with the highest diligence and integrity. Please read our Privacy Policy for more details.

 

IMAGE RIGHTS

Shella possesses all rights to the imagery on its website. The use of our material - in whatever form - is prohibited unless explicit permission from Shella has been granted.

 

 

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 070 2 729 729

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Island-wide Delivery, All orders are dispatched the next business day!

PAYMENTS
Accepts the following payment methods:

We accept KOKO , Mintpay, Visa, Master & Cash On Delivery, Just head for checkout!

RETURN POLICY

All returns and exchanges will be accepted within 14 days from placing the order

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Size Guide

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WOMEN'S APPAREL SIZING

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
CHEST FIT (CM) 716 76 81 86 91.5 96.5 101.1
WAIST FIR (INCHES) 21" 23" 25" 27" 29" 31" 33"
WAIST FIR (CM) 53.5 58.5 63.5 68.5 74 79 84
HIPS FIR (INCHES) 33" 34" 36" 38" 40" 42" 44"
HIPS FIR (CM) 81.5 86.5 91.5 96.5 101 106.5 111.5
SKORT LENGTHS (SM) 36.5 38 39.5 41 42.5 44 45.5

MEN'S APPAREL SIZING

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 33-35" 36-38" 39-41" 42-44" 45-47" 48-50" 51-53"
CHEST FIT (CM) 84-89 91-97 88-104 107-112 114-119 122-127 129-134
WAIST FIR (INCHES) 28" 30" 32" 34" 36" 38" 40"
WAIST FIR (CM) 71 76 81 86 91.5 96.5 101.5
SKORT LENGTHS (SM) 76 77.5 79 81 82.5 84 85.5

DELIVERY POLICY

  • Islandwide delivery is available for all orders.
  • A standard delivery charge of Rs. 350.00 is applicable for all orders. An additional amount of Rs.100 will be charged per excess kilogram.
  • All orders will be delivered within 2-3 working days since the date of placing the order.
  • All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount using the original method of payment.

 RETURN & EXCHANGE POLICY 

  • In the event that your order does not meet your expectations( not match with actual such as different size, different product, completely different color, etc.), please notify us by phone or email – stating relevant details such as order number, product quantity, and reason for return.
  • We allow an exchange of all items except handbags, undergarments, fashion accessories, wristwear, cosmetics, toys, and discounted items.
  • All returns and exchanges will be accepted within 14 days from placing the order. However, additional postal or courier charges may apply.
  • There will be no cash refunds for returned items. Exceptions include any product mismatch on the company’s behalf, or if the purchased item is no longer available
  • The company will not accept return/ exchange items that have been worn, washed, damaged, used, altered, or returned without the attached company tags and receipt.
  • If you met all the above you can also exchange items. Our staff will guide you to exchange process.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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