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FAQs

HOW DO I PLACE AN ORDER?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary. And you can Place your order by clicking “Place order” button.

WHATDO I DO IF THERE IS A PROBLEM WITH MY ORDER?

Drop us a message on Social media or email us at connect@shella.lk or call for assistance at +94 70 2 729 729

WHATPAYMENT METHODS DO YOU ACCEPT?

CARD PAYMENTS
  • Credit Card: We accept Visa, MasterCard and American Express cards.
  • Debit Card: We accept online-activated debit cards only.

    • INSTALLMENT PAYMENTS
  • We accept KOKO and Mintpay

    • CASH ON DELIVERY
  • COD is available for all regions within the country
  • Bank Transfer

    • DO YOU OFFER VOUCHERS?

    Yes, Shella offers E-vouchers valued at LKR 500, LKR 1000, LKR 2000 and LKR 5000.

    Vouchers can be redeemed in our website.

    WHATIS THE VALIDITY OF SHELLA VOUCHERS?

    Vouchers are valid for lifetime

    IS IT SAFE TO USE MY CREDIT/DEBIT CARD ONLINE AT SHELLA?

    Yes. We use the most trusted payment gateways in Sri Lanka which are equipped with the latest security features and standards.

    HOW SECURE IS MY PERSONAL INFORMATION?

    All personal information is kept private, running on the most secure e-commerce platforms.
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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Call Us: 070 2 729 729

    Mon-Fri: 9:00 am - 6:00 pm
    Sat: 9:00 am - 4:00 pm
    Sun: 9:00 am - 2:00 pm

    Send us an email

    SHIPPING

    Island-wide Delivery, All orders are dispatched the next business day!

    PAYMENTS
    Accepts the following payment methods:

    We accept KOKO , Mintpay, Visa, Master & Cash On Delivery, Just head for checkout!

    RETURN POLICY

    All returns and exchanges will be accepted within 14 days from placing the order

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    Size Guide

    This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

    WOMEN'S APPAREL SIZING

    INTERNATIONAL XS S M L XL XXL XXXL
    EUROPE 32 34 36 38 40 42 44
    US 0 2 4 6 8 10 12
    CHEST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
    CHEST FIT (CM) 716 76 81 86 91.5 96.5 101.1
    WAIST FIR (INCHES) 21" 23" 25" 27" 29" 31" 33"
    WAIST FIR (CM) 53.5 58.5 63.5 68.5 74 79 84
    HIPS FIR (INCHES) 33" 34" 36" 38" 40" 42" 44"
    HIPS FIR (CM) 81.5 86.5 91.5 96.5 101 106.5 111.5
    SKORT LENGTHS (SM) 36.5 38 39.5 41 42.5 44 45.5

    MEN'S APPAREL SIZING

    INTERNATIONAL XS S M L XL XXL XXXL
    EUROPE 32 34 36 38 40 42 44
    US 0 2 4 6 8 10 12
    CHEST FIT (INCHES) 33-35" 36-38" 39-41" 42-44" 45-47" 48-50" 51-53"
    CHEST FIT (CM) 84-89 91-97 88-104 107-112 114-119 122-127 129-134
    WAIST FIR (INCHES) 28" 30" 32" 34" 36" 38" 40"
    WAIST FIR (CM) 71 76 81 86 91.5 96.5 101.5
    SKORT LENGTHS (SM) 76 77.5 79 81 82.5 84 85.5

    DELIVERY POLICY

    • Islandwide delivery is available for all orders.
    • A standard delivery charge of Rs. 350.00 is applicable for all orders. An additional amount of Rs.100 will be charged per excess kilogram.
    • All orders will be delivered within 2-3 working days since the date of placing the order.
    • All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount using the original method of payment.

     RETURN & EXCHANGE POLICY 

    • In the event that your order does not meet your expectations( not match with actual such as different size, different product, completely different color, etc.), please notify us by phone or email – stating relevant details such as order number, product quantity, and reason for return.
    • We allow an exchange of all items except handbags, undergarments, fashion accessories, wristwear, cosmetics, toys, and discounted items.
    • All returns and exchanges will be accepted within 14 days from placing the order. However, additional postal or courier charges may apply.
    • There will be no cash refunds for returned items. Exceptions include any product mismatch on the company’s behalf, or if the purchased item is no longer available
    • The company will not accept return/ exchange items that have been worn, washed, damaged, used, altered, or returned without the attached company tags and receipt.
    • If you met all the above you can also exchange items. Our staff will guide you to exchange process.

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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